Shipping policy

South Australia, Queensland, New South Wales, Victoria, WA, Northern Territory & Tasmania

 

  • FREE Standard Shipping on all orders over $100 to these states.
  • Express Shipping is charged at $15 for orders to these states.
  • Orders under $100 incur a $10 charge for Standard shipping.
  • Standard delivery: 3–5 working days.
  • Express delivery: in most cases a next-business-day service, subject to delivery location.


We work with Australia Post as our preferred courier. At times we may use a different courier service, but we'll inform you of this on your order confirmation. Find out more information about Australia Post’s Express Next Day Network.

 

Pre Orders

Unfortunately, we can’t split orders, so all items will be shipped together. If there’s any further delay in shipping your order, Cloud Nine will notify you by email. You’ll receive a confirmation email with tracking details once your products have been dispatched.

All Deliveries

All orders placed before 11am AEST Monday-Friday will be dispatched on the same working day. However, this is subject to change during busy trading periods.

If your order was placed after 11am, and all items are available, your order will be dispatched the next working day.

Once your order is placed, we will email you with updates.

Please note: delivery time guidelines are based on working days only (Monday–Friday) and exclude Australian and New Zealand public holidays.