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Delivery

Standard Delivery is free on all orders over $100.

A postage fee of $10.00 AUD applies to orders less than $100.

Standard delivery takes between 3-5 working days, but this is subject to location of delivery.

We work with Australia Post as our preferred courier. At times we may use a different courier service, but we will inform you about this on your order confirmation. Find out more information about Australia Post’s Express Next Day Network.

A charge of $15 applies to all orders with Express Delivery.


We aim to dispatch your order within the next business day.


  - Delivery within metro areas is typically 1-3 business days.
  - WA, NT, and regional areas may take up to 7 business days.

Unfortunately, we can’t split orders, so all items will be shipped together. If there’s any further delay in shipping your order, Cloud Nine will notify you by email. You’ll receive a confirmation email with tracking details once your products have been dispatched.

All orders placed before 11am AEST Monday-Friday will be dispatched on the same working day. However, this is subject to change during busy trading periods.

If your order was placed after 11am, and all items are available, your order will be dispatched the next working day.

Once your order is placed, we will email you with updates.

Please be advised that our delivery time guidelines are based on working days, which only includes Monday - Friday and excludes both Australian and New Zealand public holidays.

Got a question?
Get in touch

Contact our Customer Experience Team for help by visiting our Help Centre. You can contact a team member via our Live Chat function or by sending a message.