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Send us a message and we will get back to you within 48 hours (Mon-Fri).

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CLOUD NINE puts the safety and security of our customers first.

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How can we help?

All CLOUD NINE products come with a standard warranty that lasts from the day you buy for one year. You can extend Iron, Hot Brush and Wand* warranties to three years if you register your product within 14 days of purchase.

An issue within the warranty period? We'll replace or repair your product for free. For problems outside of warranty, contact our Customer Experience Team through our Help Centre for advice on next steps. Please note that if you haven’t registered your Iron or Wand for extended warranty, we can't offer free replacements or repairs.

*Excludes The Original Cordless Iron which has only a 1 year warranty and a 6 month warranty for the battery.

Our Customer Experience Team can help. You can head over to our Returns page. Provide your product’s serial number and proof of purchase and we’ll soon get you back to looking your best self.

Proof of purchase proves a warranty is still valid, and within warranty any CLOUD NINE product is eligible for for a free repair or replacement. Although product serial numbers provide manufacture dates, if a product is purchased via a third party, these might not match date of purchase, which is what your warranty depends on. Please keep your receipt and warranty information safe.

Do not ignore a beep! It’s a safety precaution that suggests a product fault. If your CLOUD NINE product produces a warning sign, please stop using it and head over to our Returns page.

Wherever possible we aim to repair your product, or replace items on a like-for-like basis. However, in some situations (say, if your product was a limited edition), we may no longer have the item in stock. In this instance it might be that your replacement is a different coloured product or style, but we’ll keep you posted every step of the way.

If it was at fault, yes. Your new product will be covered under the original product’s warranty.

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Looking for inspo on how to use your new product?

Check out our styling guides