We take pride in the quality of our products, so we hope that you never experience any problems. However, in the unlikely event that your product develops a fault, we will ensure the returns process is as quick and easy as possible.
To provide us with the information we need to process your return, please click here. IMPORTANT POLICY NOTES:
All CLOUD NINE products are covered by a one-year warranty period in line with our Terms and Conditions.
If you have purchased an Iron or a Wand an extended warranty period of three-years is offered when the product is registered here within 14 days of purchase.
‘In Warranty’ defective products will always be replaced with a like-for-like replacement, however in some instances the product colour may differ from the original item.
In the case of product replacement, the Warranty period remains in line with the Original Purchase date. There is no extended warranty period on a replacement product.
Please do not return any accessories with your parcel as these are recycled on arrival to our Service Department. Accessories include the travel case, heat guard and product box.
If you are returning The Cordless Iron Pro please ensure you return your Cordless Iron Pro, Charger (with plug adaptors) and Charging Pod.