Refund policy

We’re incredibly proud of our kinder-to-hair products and are so confident that you will fall in love with them at first use, we’re offering a 45 day money back guarantee.

If for any reason you wish to return a product that you have recently purchased from cloudninehair.com.au, your order is covered by our 45-day no quibbles guarantee.

To return your product within 45 days of receipt and receive a full refund, please complete this returns form, here.

IMPORTANT POLICY NOTES:
All returned products must be unmarked and undamaged, including the original packaging.

Any Cloud Nine gifts received with your original purchase must also be returned unmarked and undamaged to receive a full refund.

Unfortunately, we are unable to exchange items and return postage will be at your own cost.

If you have purchased two styling tools with a 'Create Your Collection' saving and decide to return one of your products, the product you are keeping will revert to the full purchase price, excluding discount. You will be refunded the difference upon receipt of the return.