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Every Cloud Nine product is created to the highest standards and thoroughly checked before it leaves us. But if for any reason you need to return a Cloud Nine product we’ll ensure the whole process is as simple and speedy as possible.
We offer a 12 month replacement or repair guarantee on all electrical items, and 6 months for The O rollers subject to the fault being a manufacturer error. We undertake to provide you with a replacement product subject to the terms of this guarantee and in accordance with the consumer protection act.
In order to qualify for your 12 month manufactures warranty you must activate it by registering your product here online within 14 days from date of purchase here.
We’re incredibly proud of the quality of all Cloud Nine products. Manufactured to the highest possible standards, they’ll provide you with an incredible level of performance when used in accordance with our instructions.
Each and every Cloud Nine product has been individually tested before leaving our factory. However, should your product prove to be ineffective in any way, due to faulty workmanship or materials within its warranty period, ie 12 months on all electrical, 6 months for The O rollers and clips, we undertake to provide you with a repair, replacement or refurbished product at our sole discretion and subject to the terms of this guarantee.
In order to qualify for your 12 month manufactures warranty you must activate it by registering your product here online within 14 days from date of purchase here. This does not affect your consumer rights.
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Australia 1300 956 735
“Service rating : Fantastic service. Great to get student discount so we got a mini straightener too! Arrived the next day. Brilliant!
Product : Super smooth. Great for short hair and travelling”
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