In this section, you'll find everything you need to know about safely using and storing your CLOUD NINE product, plus important security information to help keep you protected. Your CLOUD NINE irons are designed to be a robust product; however, due to their state-of-the-art technology, they do have a number of delicate features. Simply follow the guidelines below to ensure you continue enjoying the same incredible results for the lifetime of your irons. Here’s to many years of styling success!
We want you to be happy with your purchase. So to be 100% certain that you’re buying a genuine CLOUD NINE product, make sure you purchase it from an approved stockist or via our website. Remember to keep your original proof of purchase.
YOUR MANUFACTURER’S GUARANTEE
We’re incredibly proud of the quality of all CLOUD NINE products. Manufactured to the highest possible standards, they’ll provide you with an incredible level of performance when used in accordance with our instructions.
Each and every CLOUD NINE product has been individually tested before leaving our factory. However, should your product prove to be ineffective in any way, due to faulty workmanship or materials within its warranty period, ie 12 months on all electrical, 6 months for The O rollers and clips, we undertake to provide you with a repair, replacement or refurbished product at our sole discretion and subject to the terms of this guarantee.
In order to qualify for your 12 month manufactures warranty you must activate it by registering your product here online within 14 days from date of purchase. This does not effect your consumer rights.
All irons are subject to a warranty period however you may have an iron which is already out of warranty and cannot be exchanged or repaired free of charge. Before you return your iron please check the model number of your iron. If it is a M1.0, M1.1, L1.0 or L1.1 then this will no longer be under warranty cover, if you have an iron with this number please call our customer services department on 0845 0267 121 for further instructions and advice.
Although many irons on the market use a hologram to prove their authenticity, these can be easily copied. Therefore, CLOUD NINE irons have each been given their own unique identity code thanks to a state-of-the-art RFID chip. This chip is designed to protect you and your product from fraud or mis-selling. To confirm authentication, please contact us on 0845 0267 121.